Privacy Policy

Merrillville Concrete ("we", "us", or "our") operates the website at www.merrillvilleconcrete.com (the "Site"). This Privacy Policy explains what information we collect when you visit or use the Site, how we use that information, and what choices you have.

By using the Site you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information You Provide

When you fill out a contact form or request an estimate through the Site, you may provide your name, phone number, email address, property address, and a description of your project. We use this information only to respond to your inquiry and to provide the services you request.

Information Collected Automatically

When you visit the Site, certain information is collected automatically by our hosting provider and analytics tools. This may include your IP address, browser type and version, the pages you visit, the time and date of your visit, and the referring website. We use this data in aggregate form to understand how the Site is used and to improve its content and performance. This information does not identify you personally.

Cookies and Similar Technologies

The Site may use cookies - small text files stored on your device - and similar tracking technologies to remember your preferences and to help us understand how visitors use the Site. Third-party tools we use (such as Google Analytics) may also set their own cookies. You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. Some parts of the Site may not function correctly if cookies are disabled.

Third-Party Form Services

Our contact form is powered by a third-party form provider. When you submit the form, your data is processed and stored by that provider in accordance with its own privacy policy. We do not sell, rent, or share the information you submit through this form with any unaffiliated third parties.

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions and estimate requests.
• Schedule and complete concrete contractor services you request.
• Communicate with you about your project, including follow-up questions and scheduling.
• Improve the content, design, and performance of the Site.
• Comply with applicable laws and legal obligations.

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We may share your information with the following categories of parties, only as necessary to operate the Site and deliver our services:

• Service providers: Third-party companies that help us operate the Site (such as web hosting, analytics, and form processing services). These providers are permitted to use your data only as directed by us and in accordance with this policy.
• Legal compliance: If required by law, court order, or other legal process, we may disclose your information to government authorities or other parties.
• Business transfers: If Merrillville Concrete is acquired, merged with, or transfers substantially all of its assets to another company, your information may be transferred as part of that transaction. We will notify you of any such change in ownership that materially affects your rights under this policy.

4. Data Retention

We retain information submitted through the Site for as long as necessary to fulfill the purpose for which it was collected, to resolve disputes, and to comply with our legal obligations. Inquiry and project records are generally retained for a period of up to five years. Analytics data is retained in accordance with the retention settings of the analytics provider we use.

If you would like us to delete the personal information you have submitted to us, contact us at the email below and we will make reasonable efforts to do so, subject to any legal obligations that require us to retain it.

5. Your Rights and Choices

Depending on where you live and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time by contacting us directly.

To exercise any of these rights, contact us at quotes@merrillvilleconcrete.com. We will respond within a reasonable time and in accordance with applicable law.

6. Security

We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe that your information has been compromised, please contact us immediately.

7. Third-Party Websites

The Site may contain links to third-party websites, such as Google Maps. Once you leave the Site, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party site you visit. We are not responsible for the content or privacy practices of those sites.

8. Children

The Site is not directed to children under the age of 13 and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, contact us at: